Shipping Information
At T&C London, we’re committed to providing you with seamless shipping. Here’s what you need to know:
Free Shipping
We are pleased to offer free shipping on all orders, with no minimum purchase required.
Delivery Timeline
Items typically arrive within 7 to 12 business days from the date of dispatch. Delivery times may vary depending on your location and local postal services.
Shipping Locations
We currently ship to all EU countries and the United Kingdom.
Shipping Methods
To ensure your order reaches you efficiently, we select the most reliable shipping method available.
Duty and Import Fees
Please note that some orders may be subject to customs duties or import fees depending on your country’s regulations. These fees are the responsibility of the recipient. For any questions about potential duties or import charges, please reach out to us at customerservice@tandclondon.com.
Questions or Concerns?
If you have any questions about your order, shipping, or customs, don’t hesitate to contact us at customerservice@tandclondon.com. Our team is happy to assist!
Thank you for shopping with T&C London. We’re excited to deliver your order!
Returns Policy
At T&C London, we want you to be completely satisfied with your purchase. If for any reason you’re not, please review our returns policy below.
Eligibility for Returns
- Return Window: Items can be returned within 14 days of receipt.
- Condition of Items: Returned items must be unused, in their original packaging, and in resaleable condition.
- Sealed Items: Certain products may have security or hygiene seals. These seals must be intact for a return to be accepted.
Damaged or Malfunctioning Products
If your product arrives damaged or malfunctioning, we will issue a refund or exchange within the 14-day return period.
Return Process
- Contact Us: Email customerservice@tandclondon.com to obtain a return authorization before sending back any items.
- Provide Photos: Include photos of the product and any damage or malfunction in your email.
- Inspection and Refund: Refunds will only be issued once the returned item has been received and inspected by our team.
- Return Costs: If your return is approved, we will refund the cost of return shipping.
Important Notes
- This returns policy does not affect your statutory rights under UK or EU law.
- Refunds for approved returns will be processed promptly after inspection.
If you have any questions or need assistance with a return, please email us at customerservice@tandclondon.com. We're here to help!
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@tandclondon.com.